Wednesday, December 11, 2013

Social Media is Dynamite for Sales

I worked in sales and sales management in the UK & Ireland for 25 years.

Social media, in my opinion, provides an unprecedented opportunity for people involved in sales to understand what is going on in prospect and client organisations. A new era of corporate openness and the widespread use of social media for customer service and stakeholder communications means that sales people, account managers of all types from national to global, have access to previously hidden data.

I have created a slideshow here:

This describes in 7 slides the ways a major account manager/sales person can use social media to research prospects, identify problems within those accounts, listen to what is going on and to create material to propose solutions.

This ILC model (Identify - Listen - Create) can be used by all account mangers to help them sell more. It is also a model for a service to research prospects, clients and even competitors. Get in touch if you want more details.

The Five Free Tools of Social Media Success - Updated

Social media helped me get that global publishing contract and it helps me every day to promote my services. Here are the main five tools I use to build, manage and continuously develop my social media presence:

1. A blog. Wordpress and Blogger are both good. This blog uses blogger, a free blog creation service, and my main site uses Wordpress, another free blog creation site. Wordpress has more design themes and Blogger has a simple interface with links to Google. You decide which one you want, but get blogging.

2. Twitter. My main account @LPOBryan has over 50,000 followers. I also have a second account which has 30,000 followers and my daughter Tweets for me from @IsabelleOBryan where she has 20,000 followers. I firmly believe that each Tweet you send should have valuable content, a link to an interesting post, news for writers or a great new picture you have posted on Pinterest. Make each Tweet valuable and you will not lose followers,

3. a service which allows you to schedule Tweets, Facebook posts and LinkedIn posts. This is a real time saver. It allows me to surf the news sites, find an article I think will interest people (adventure, interesting history, writing themes are what I like to read & post about) and press a button at the top right of my browser, Chrome, and the item link is auto-posted at whatever time I have set up in buffer. This is an amazing tool. I still use the free version daily.

4. Tweetdeck. is another great free tool. Instead of us having to open Twitter for each account and check messages, follows and @Connects, each account is on screen all the time. Using Tweetdeck I can respond to everyone who mentions my Twitter name in a post, wants to ask me a question or say anything to me. Tweetdeck has transformed the way I manage multiple Twitter accounts. My goal is to reply to everyone within a few hours of them sending me a message. It also allows me to schedule Tweets & retweets for later in the day. I believe Tweets should be spread out through the day.

5. Tweepi, for adding followers every day. I can add 50 followers who might be interested in my books or social media support services in about four minutes with Tweepi. I can also unfollow people who won't follow me back and people who have stopped using Twitter. Tweepi is great for building your follower base. I see it as tapping people on the shoulder and saying "follow me back if you are interested" and then leaving them alone if they are not. I see no reason to read people's Tweets if they won't read mine, so that's why I unfollow most people who don't follow me back. There are some exceptions though. I follow some media people and amazing Tweeters and never unfollow them. And I put them in a Twitter list to make sure I can see their Tweets easily. I love Twitter lists.

These are the main tools I use for building my presence on social media daily. I have no commercial connection with any of them. I love technology, so that makes it easier for me to do all this. Please add the tools you find useful below, so we can all share what works with each other.

Thanks for coming by. To support this site - over 60 free posts so far on social media for you to explore - please buy my guide to social media. And enjoy!

Thursday, December 5, 2013

Social media payback bullshit!

Someone said to me over the weekend, "In business we need proof that there will be a payoff before we invest in anything. We're pragmatic. We don't put money up without having a proven pay back."

What a crock of bullshit!

Most large businesses invest in PR and advertising. They pay to have press releases put out, to get stories in the media and to do BIG TV advertising where even the professionals say 50% of the budget is wasted, but they don't know which 50%! I wonder what the ROI argument is there? Let's do it 'cause it makes us look important?

Why is it that traditional PR, advertising and marketing are all allowed to get away with campaigns that spend money like water, sponsoring at the Olympics is just one area, but if you ask the same marketing managers to spend 10% of their budget on social media, a trackable & growing area, then they look at you as if you had two heads, at least?

Personally, I believe the reason for such shortsightedness is fear. They don't want to be told about the change that is looming. They want to keep doing what they've always done. They're scared. Well you know what that Darwin guy said, it ain't the clever or the strong that survive, it's the individuals who embrace change, dude!

Will we have to wait for a new generation of marketing heads and smart CEO's before social media takes off the way it should? What do you think? Are you scared too? Does this picture resonate?